{"id":9399,"date":"2024-06-10T08:34:22","date_gmt":"2024-06-10T08:34:22","guid":{"rendered":"https:\/\/pietragraygroup.com\/frequently-asked-questions-faq\/"},"modified":"2025-11-24T15:26:24","modified_gmt":"2025-11-24T15:26:24","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/pietragraygroup.com\/en\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"\t\t
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Frequently Asked Questions (FAQ)<\/h3>

Do you have any questions? Don\u2019t hesitate to ask us. <\/p><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Frequently Asked Questions (FAQ)<\/h4>\n<\/div>\nMost Frequently Asked Questions<\/span><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Is it possible to ship the stone to foreign countries?<\/div><\/span>

\u0628\u0644\u0647. \u0645\u062c\u0645\u0648\u0639\u0647 EHZSTONE<\/strong> \u0628\u0627 \u0628\u0647\u0631\u0647\u200c\u06af\u06cc\u0631\u06cc \u0627\u0632 \u062a\u06cc\u0645 \u062a\u062e\u0635\u0635\u06cc \u0635\u0627\u062f\u0631\u0627\u062a\u060c \u0627\u0631\u0633\u0627\u0644 \u0627\u0646\u0648\u0627\u0639 \u0633\u0646\u06af \u067e\u06cc\u062a\u0631\u0627 \u06af\u0631\u06cc \u0648 \u0633\u0646\u06af \u0644\u0627\u0634\u062a\u0631 \u0627\u0635\u0641\u0647\u0627\u0646 \u0631\u0627 \u0628\u0647 \u06a9\u0634\u0648\u0631\u0647\u0627\u06cc \u062d\u0627\u0634\u06cc\u0647 \u062e\u0644\u06cc\u062c \u0641\u0627\u0631\u0633 \u0648 \u0627\u0631\u0648\u067e\u0627 \u0628\u0627 \u0628\u0633\u062a\u0647\u200c\u0628\u0646\u062f\u06cc \u0627\u0633\u062a\u0627\u0646\u062f\u0627\u0631\u062f \u0635\u0627\u062f\u0631\u0627\u062a\u06cc \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u062f\u0647\u062f. <\/p>\n<\/div><\/div>

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Is it possible to place an order directly from the factory?<\/div><\/span>

Yes, customers can place their orders directly from the EHZSTONE<\/strong> factory in Isfahan. All stages, from stone selection to packaging and shipping, are carried out directly without any intermediaries. <\/p>\n<\/div><\/div>

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How long does it take to prepare and ship an order?<\/div><\/span>

Depending on the type of stone and the order volume, preparation takes between 7 to 14 business days. Once the shipment is ready, delivery to the Gulf countries usually takes 7 to 14 days, and to Europe 30 to 40 business days. <\/p>\n<\/div><\/div>

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Is it possible to view the stones in person or online?<\/div><\/span>

Yes, in-person visits at the Isfahan factory and online viewings through our international sales experts are possible. Detailed images and videos of the slabs are sent to the customer for approval before shipment. <\/p>\n<\/div><\/div>

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What are the payment methods available for international buyers?<\/div><\/span>

For customers outside Iran, payment is made via international bank transfer (TT)<\/strong>, and for domestic customers via Rial bank transfer. All payments are processed with an official invoice. <\/p>\n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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General Questions<\/h4>

Other Questions<\/span><\/p><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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What are the product return policies?<\/div><\/span>

Requests for cancellation or return are only possible before the shipping process begins<\/strong>. In this case, an amount is deducted as administrative fees and labor penalties. Once shipping has started, cancellation is not possible. <\/p>\n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ask us...

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Do you have a question?<\/span><\/p><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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It can be said that the retail industry is, in a way, a complement to the supply chain of various industries and companies, aiming to provide goods and services under suitable conditions and in the best possible manner.<\/span><\/div><\/div><\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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